My iphone will charge but not sync with itunes on my laptop. My USB ports are all 3.0 so i dont understand why it will not connect with itunes on my Laptop.


  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software."
  3. Click "Let me pick from a list of device drivers on my computer."
  4. Click the Have Disk button. (If the Have Disk option is not  present, choose a device category such as Mobile Phone or Storage Device  if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder: 
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called  "usbaapl64" if you have a 64-bit version of Windows. If you don't see  "usbaapl64" here, or if there is no Drivers folder, look in C:\Program  Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

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